Tenant Frequently Asked Questions

  • Q: Are there any of your properties accepting Section 8 or other housing program vouchers?

    A: In many cases we do, but it depends on each individual owner’s preference. Please call our leasing department after you identify a property of interest
  • Q: How do I qualify for a rental home?

    A: The requirements to be considered for one of OUR RENTALS is:
    • Be at least 18 years of age;
    • at least one year of consecutive employment;
    • at least one year of consecutive and verifiable rental history;
    • the total verifiable household income needs to net at least three times the rent of the property in which you are applying;
    • no evictions or foreclosures in the last five years;
    • no active bankruptcies (only discharged bankruptcies will be considered).
  • Q: How much is the application fee?

    A: The application fee is $65 per adult (18 years old and older)
  • Q: If my application is denied, is the application fee refundable?

    A: No.
  • Q: If my application is approved, when do I get access to the property?

    A: All move ins are determined by the leasing manager.
  • Q: My lease will soon expire, and I want to move out?

    A: A WRITTEN notice must be submitted to your property manager 30 days prior to move out. A final walk through will be scheduled to evaluate and compare the overall condition of to the condition in which you took possession. If there any assessments for damage or cleaning, then the costs for those items will be deducted from the security deposit.
  • Q: Can I reach you after hours?

    A: Absolutely! We believe in providing OUTSTANDING customer service. Our tenant portal allows you to contact us 24/7 with a click of a button and we will return your inquiry within 24 hours or sooner.
  • Q: Who is responsible for paying for repairs?

    A: In most cases, the owner will be responsible for paying for repairs and maintenance requests. If the work request is non-hazardous, the owner has the right to deny repairs. If any repairs are due to neglect or misuse (i.e. broken windows, foreign items in water lines) the resident will be responsible for the repairs.
  • Q: What is the length of your standard lease?

    A: Our standard lease is generally 12 months.
  • Q: Are utilities included in the monthly rent?

    A: Generally, no. If there is an instance where all or part of the utilities are provided, then you will be notified at lease signing.
  • Q: Can I hold a property before I apply?

    A: No.
  • Q: When do I pay the security deposit?

    A: The security deposit is due at move in.
  • Q: Is the security deposit refundable?

    A: The deposit is only refundable after you have fulfilled the terms of your lease. If you do not move into the home and your application has been approved, the deposit is non-refundable and considered liquidated damages. If you provide false information on your application and have paid the deposit, your application will be subject to denial and the deposit will be forfeited as liquidated damages.
  • Q: Are your properties pet friendly?

    A: Our standard lease strictly prohibits pets. In some instances, however, a property’s details will allow a pet under certain conditions with a non-refundable pet fee.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: Generally, you will pay first month’s rent in addition to the security deposit. In cases where your application scores a little lower than our standard, we may require a larger security deposit. This will be determined after your application is processed. The last month’s rent is not paid in advance.
  • Q: How do I pay rent?

    A: Rent is due on the 1st of each month and must be received by the 5th to avoid penalties. You may opt to pay through your tenant portal (tenant portal will allow you to pay by e-check, debit or credit card [fees may apply]. This is the easiest and most efficient way to pay your rent each month. You can set-up automatic payments or perform them manually each month), mail the payment, or bring the payment our Ellenwood office.